General Terms & Conditions

All Services · Version 3.0 · Effective as of 23.08.2026 · Governed by Dutch law

1. Parties, Definitions and Applicable Conditions

1.1 Service Provider. Fare Design VOF, registered in the Netherlands, KVK 90948637, email federico@faredesign.info, website faredesign.info ("Fare Design", "we", "us"). Fare Design is a design and renovation consultancy and acts as the Client's design and technical adviser. Where a project requires a registered architect, a structural engineer or a permit specialist, those parties are engaged separately by the Client and Fare Design coordinates with them.

1.2 Client. Any individual, company or legal entity that engages Fare Design for services, whether through an online form, email, verbal agreement or payment ("Client", "you"). A Client who is a natural person not acting in the course of a profession or business is a Consumer and has the additional protections set out in clause 1.5.

1.3 Agreement. The contract formed between Fare Design and the Client upon receipt of payment or written confirmation, incorporating the quotation, these Conditions, and the standard conditions identified in clause 1.5.

1.4 Definitions. In these Conditions: Quotation means the written offer for a specific Phase or Phases, setting out its scope, duration and fee. Phase means any of E1 to E7 as described in clause 2. Deliverables means the reports, drawings, models and other materials produced by Fare Design under an Agreement. Works means the construction works carried out at the property. Contractor means the party engaged by the Client to carry out the Works. Scope of Works means the document produced under Phase E6.

1.5 Standard conditions. Fare Design contracts on recognised sector conditions in addition to these Conditions.

• De Nieuwe Regeling 2025 (DNR 2025), the standard conditions governing the relationship between a client and an architect, engineer or adviser, applies to every Client. Fare Design contracts in the capacity of adviser. The authoritative text of DNR 2025 is the Dutch original, which prevails in the event of any discrepancy. The official English translation is supplied alongside it for convenience. The consumer protections in clause 9.6 apply in addition and take precedence where the Client is a Consumer.

1.6 Order of precedence. If there is a conflict, the following order applies, highest first: the signed quotation for the specific project, these Conditions, and then DNR 2025. Clause 9 of these Conditions applies in place of the corresponding liability provisions of DNR 2025.

1.7 Delivery of these Conditions. These Conditions and DNR 2025, in both the Dutch original and the English translation, are made available to the Client before the Agreement is concluded, in a form the Client can save and reproduce. Where the Agreement is concluded online, they are presented for acceptance at checkout and supplied as downloadable files, and copies are sent with the confirmation. Where a quotation is issued, they are attached to it.

2. Description of the Services

2.1 Phase E1: Strategic Reality Check. A review of the property based on the information provided by the Client and on publicly available sources, an assessment of technical feasibility and of the indicative cost of the works, and delivery of a written advisory report, followed by a session in which the report is discussed. Limitations: the report is a strategic opinion. It is not a survey, a valuation or a financial recommendation, and it does not replace a formal structural survey, a NEN 2580 measurement or a valuation by a registered valuer. Market figures, comparable transactions, cost ranges and return estimates are indicative, are drawn from third party sources whose accuracy Fare Design does not warrant, and are to be verified by the Client before any purchase or investment decision. Fare Design does not advise on mortgages, financing or any financial product. The decision to acquire, retain or dispose of a property rests solely with the Client.

2.2 Phase E2: Layout Review (optional). Analysis of the existing floor plans and preparation of two to three layout options with the reasoning behind each, including their spatial and cost implications, followed by a session of sixty to ninety minutes, held online or at the property, in which those options are presented and developed through sketching carried out live with the Client. Delivered as a document containing the sketches for each floor, the layout options and variations explored, a summary of the session, and the resulting layout hypothesis. Limitation: this is an exploratory design exercise. It is not a technical or structural assessment, and the layout hypothesis is validated only in E3.

2.3 Phase E3: Site Survey. A two hour attendance at the property comprising laser measurement of the space, observation of the structure including load bearing elements, observation of the visible MEP installations, an assessment of the permit implications specific to the property, and photographic documentation, delivered as a technical document, together with a moodboard interpreting the style direction given by the Client. Limitations: the inspection is strictly visual and non destructive. It does not replace a certified asbestos inventory or formal structural engineering calculations. Measurements are taken for design purposes and do not constitute a NEN 2580 measurement report.

2.4 Phase E4: Design Sprint. Three working sessions with production between them, as follows. Session 1: a three dimensional model presenting the volume of the layout approved in E2, without colour or materials. Session 2: colours and textures applied to that model. Session 3: finishes and specific adjustments, and delivery of the final design documentation. Client feedback. The Client provides written feedback within seven days of each session. If that period passes without feedback, production pauses and the programme is extended accordingly. Additional sessions. A change of direction that requires the design to be substantially reworked is charged as an additional session at €500 per session, quoted and accepted in writing before the work is carried out. Payment. E4 is invoiced in two instalments: fifty per cent on commencement and fifty per cent on delivery of the final design documentation. Limitation: final approval of any design rests with the VvE and the Gemeente, and Fare Design is not liable for redesign costs if those authorities require changes.

2.5 Phase E5: Construction Drawing Package. Production of the construction drawings for the project, comprising the existing situation, the demolition plan, the new layout, the electrical, sanitary and ventilation drawings and the construction details required, prepared by a draughtsperson and technically reviewed by Fare Design before delivery, together with a finishing budget setting out the specified products, brands, indicative prices and references. A review session is held with the Client once the drawings are ready. Limitations: municipal permit drawings are not included. Structural engineering calculations and permit submissions require a licensed structural engineer or permit specialist engaged separately by the Client, and Fare Design coordinates with them but does not carry out or verify structural calculations. Prices in the finishing budget are indicative, are drawn from supplier information current at the date of delivery, and are not a quotation.

2.6 Phase E6: Scope of Works and Tender. Production of a scope of works document covering the general conditions, the reference drawings, the specifications for each trade, the materials and finishes, and the programme and milestones, and its distribution to selected contractors for tender. Limitations: Fare Design does not guarantee construction costs, as final pricing is set by the contractors who bid. Fare Design is not a party to the construction contract, which is concluded between the Client and the contractor.

2.7 Phase E7: Construction Stage Support

Fare Design attends the works at the milestones set out in the quotation and reports to the Client in writing after each visit. The purpose of each visit is to observe progress, compare the works against the approved drawings and the Scope of Works, and advise the Client. E7 is available only where Fare Design has produced the Scope of Works under E6.

No authority to represent. Fare Design has no authority to represent the Client or to enter into any obligation on the Client's behalf. Fare Design does not instruct the Contractor, does not approve or order variations, does not certify or release payment, and does not sign any document for the Client, unless the Client grants written authority for that specific act on each occasion.

Not included. Continuous or daily supervision, permanent presence on site, inspection of works already covered up, health and safety coordination within the meaning of the Arbobesluit, quality control of every element of the works, and any guarantee of programme, cost or contractor performance.

Limitation. The construction contract is between the Client and the Contractor alone. Fare Design is not liable for construction defects, delays, cost overruns or the insolvency of the Contractor. Fare Design remains liable only for a failure to carry out the E7 visits and reports with reasonable professional care, and that liability is limited in accordance with clause 9.

3. Duration of the Assignment

Each Agreement is entered into for the duration of the phases set out in the quotation. Unless the quotation states otherwise, the Agreement ends on delivery of the final deliverable of the last commissioned phase, or on the date of the final invoice, whichever is later. E7 ends on the date of the final milestone visit set out in the quotation.

4. Fees and Payment

4.1 Payment structure. All fees for phases E1 to E7 are due in advance or per the terms set out in the quotation. Fare Design does not commence work, coordinate site access or attend a property until the corresponding payment has cleared.

4.2 Right of withdrawal. Where the Client is a Consumer contracting at distance, the Client is asked at the point of ordering to request expressly that Fare Design begins the service within the fourteen day withdrawal period, and to acknowledge that the right of withdrawal is lost once the service has been fully performed. On that basis the right of withdrawal lapses on full performance, in accordance with article 6:230p of the Dutch Civil Code. If the Client withdraws before the service has been fully performed, Fare Design is entitled to payment in proportion to what has been performed up to that moment.

4.3 Late payment. Invoices not settled within the agreed term accrue statutory interest. Fare Design may suspend deliverables until balances are cleared.

5. Client Obligations

To allow the safe and accurate execution of the services, the Client agrees to:

• provide accurate information and disclose any known constraints, including foundation risks, VvE rules, monumental status and asbestos;

• guarantee safe and uninterrupted access to the property at the agreed date and time for site visits;

• pay a rescheduling fee of €150 where Fare Design cannot access the property because the Client or the Client's agent failed to provide entry, before a second visit is booked.

6. Delivery, Timelines and Changes

Timelines are indicative and may be affected by third party dependencies. Revisions beyond the agreed scope are subject to a separate fee, quoted and accepted in writing before the work is done. If the Client causes delays exceeding thirty days, Fare Design may invoice for work completed to date.

7. Intellectual Property

All reports, drawings, designs and documents remain the intellectual property of Fare Design until full payment is received. On payment, the Client receives a personal, non transferable licence to use them for the specific property. Fare Design may include images of completed projects in its portfolio unless the Client requests confidentiality in writing before the work commences.

8. Confidentiality and Data Protection

Fare Design treats all project and personal data as confidential and processes it in accordance with the GDPR. Data is used solely to perform the service and is retained for seven years as required by Dutch tax law.

9. Liability

9.1 Direct damage only. Fare Design is liable only for direct damage caused by an attributable failure in the performance of the services.

9.2 Limit. The total liability of Fare Design per assignment is limited to the higher of three times the fees for the phase giving rise to the claim and €75,000, and in any event to a maximum of €500,000.

9.3 Indirect damage excluded. Fare Design is not liable for indirect damage, including business interruption, loss of turnover, loss of profit, loss of interest, reputational damage, renovation cost overruns, failed property transactions or planning refusals.

9.4 Time limit. The liability of Fare Design expires five years after the assignment ends by completion or termination. The Client must notify Fare Design in writing within a reasonable time of discovering the alleged failure, and must commence proceedings within two years of that notification, failing which the claim lapses.

9.5 Hidden defects. Fare Design is not liable for hidden defects, structural failures or hazardous materials, including asbestos, mould and lead, concealed within walls, floors or shafts and not detectable during a visual inspection.

9.6 Mandatory law. Nothing in these Conditions excludes or limits the liability of Fare Design for intent or deliberate recklessness, for death or personal injury, or to any extent that mandatory Dutch law does not permit. Where a limitation in this clause is held to be unenforceable against a Consumer, the remaining provisions continue to apply.

10. Termination

The Client may terminate an engagement at any time by written notice. Fees already paid are non refundable and work carried out up to the date of termination is invoiced. Fare Design may terminate immediately if the Client fails to pay, acts in bad faith or behaves abusively.

11. Governing Law and Disputes

These Conditions are governed exclusively by Dutch law. Disputes are submitted to the competent court in Amsterdam.